Welcome to our villa and thank you for choosing to stay with us. To ensure a comfortable, safe, and enjoyable experience for all guests, please review the following policies and house rules before confirming your booking.
• 50% room rate is required to secure reservation and a balance of 50% is due 14 days before arrival.
• Rates displayed are subject to availability, seasonal changes, and promotional periods.
• Guests are responsible for ensuring all booking details are accurate before confirmation.
• Additional charges may apply for extra guests, special requests, damages, or late check-out.
• Check-in time: From 3:00 PM onwards.
• Check-out time: Strictly before 12:00 PM.
• Late check-out charges apply as follows:
• Less than 1.5 hours: RM1000
• More than 1.5 hours: Full one-night rate
• We kindly ask for guests’ understanding as late departures affect cleaning schedules, transportation arrangements, and upcoming bookings.
• Early check-in and late check-out are subject to availability.
• A valid government-issued identification or passport may be required during check-in.
• Self check-in instructions will be provided prior to arrival where applicable.
• No luggage storage service is available after check-out time.
• A refundable security deposit of RM1000 will be collected during check-in.
• The deposit may be used to cover damages, excessive cleaning, missing items, rule violations, or additional charges incurred during the stay.
• Only registered guests included in the reservation are allowed to stay overnight.
• Maximum occupancy limits must be strictly observed.
• Extra guest charges of RM35 per guest per night apply for groups exceeding 18 guests.
• Additional floor mattresses are available upon request at RM80 per set per night.
• Quiet hours are between 10:00 PM and 8:00 AM.
• Parties, loud gatherings, and disruptive behaviour are strictly prohibited.
• Guests are expected to respect neighbouring properties and the surrounding community at all times.
• Smoking and vaping are strictly prohibited inside the property.
• A cleaning penalty fee of RM600 will apply if smoking is detected indoors.
• Illegal drugs, unlawful activities, or dangerous behaviour are strictly prohibited.
• Durians are not allowed inside the property. An additional RM600 cleaning fee will apply if violated.
• Any violation may result in immediate termination of the stay without refund.
• Guests are expected to keep the property clean and in good condition throughout their stay.
• An additional RM600 cleaning fee may apply if the property is left excessively dirty or messy.
• Kindly switch off all lights and air-conditioning units when not in use.
• Strictly no water balloons are allowed within the swimming pool or house area. A penalty of RM300 will be imposed if any are found within the premises.
• Any damages, breakages, or missing items must be reported immediately.
• A replacement charge of RM350 per set will apply for any lost smart lock device, keys, or key sets provided during the stay.
• Guests may be charged for repair, replacement, deep cleaning, or additional maintenance costs caused by negligence or misuse.
• Use all facilities, appliances, and amenities responsibly.
• Children must be supervised at all times, especially near pools, balconies, stairs, or outdoor areas.
• The host is not responsible for accidents, injuries, loss, or damage to personal belongings during the stay.
• Housekeeping schedules may vary depending on the length of stay.
• Additional cleaning services can be requested during the stay at RM730 per cleaning session.
• Excessive mess requiring additional cleaning may incur extra charges.
• Pets are strictly not allowed within the property.
• Pets are only allowed with prior approval.
• Additional cleaning or damage charges may apply.
• Cancellation policies may vary depending on the booking platform, promotional rates, or selected package.
• Refund eligibility is subject to the cancellation terms stated at the time of booking.
• No-shows, early departures, or unused nights are generally non-refundable.
• Change date requests are subject to a RM1000 administrative fee.
• No change of dates is allowed within 14 days before check-in.
• Any difference in room rates due to date changes must be paid by the guest.
• In the event of unforeseen circumstances, management reserves the right to amend bookings or provide alternative arrangements where necessary.
• Management reserves the right to refuse entry, cancel reservations, or terminate stays without refund for violations of house rules, unsafe behaviour, illegal activities, or misconduct.
By confirming a reservation and staying at the property, guests acknowledge and agree to comply with these policies and house rules. Policies may be updated or modified without prior notice.
For any questions or assistance before your stay, please contact our team directly.
